At your side, 24/7
ISD Tech runs a 24/7 support desk that is open every day of the year. This means that our global team of engineers will keep you operating.
The level of maintenance and security package we recommend will depend upon the nature and size of your business and what response times are essential to its safe and successful operation. Every maintenance package is bespoke. An ISD Tech engineer can to be at your site within 4 hours to fix equipment faults, we are available night or day to remedy software and network issues, depending on your requirements
Benefits of an ISD Tech maintenance package
We recommend a maintenance package to protect your security systems from the unexpected. What are the benefits?
- ISD Tech tracks all projects via the latest Customer Relationship Management (CRM) software. This ensures an efficient and streamlined maintenance service, which can be measured against stringent service levels and KPIs
- We act quickly and keep you informed. All ISD Tech engineers are equipped with technology-leading communication assistance. They have remote access to your security data, including system specifications and service level agreements. They deliver real-time reporting as we document their time and progress
- We are committed to delivering cost effective maintenance and have an industry-leading ‘first time fix’ rate
- Advancements in IP technology enable a proactive and preventative approach to maintenance. Our remote diagnostics and regular system health checks often mean we identify and fix issues before you notice a problem. An added benefit is a reduction of the carbon footprint associated with more traditional maintenance